Position	Website	Change	Thumbnail
1	easyerlang.com - EasyErlang Call Center Calculator Call center and help desk staffing, planning and optimization tool using Erlang C modeling	2
2	csdpcorp.com - Customer Service Delivery Platform (CSDP) | Service Relationship Management Software & Service Discover CSDP?s Service Relationship Management (SRM) software solutions that automate the entire service delivery, field service, and customer servic...	0
3	thinkhdi.com - HDI | The IT Service & Technical Support Community ThinkHDI Leading IT Service and Support	20
4	slideshare.net - Upload & Share PowerPoint presentations and documents	1
5	ghdsi.com - Global Help Desk Services Global Help Desk Services - If you are an IT leader who is seeking guaranteed service levels for your help desk service and technical support needs, o...	2
6	computerworld.com - Computerworld - IT news, features, blogs, tech reviews, career advice Computerworld covers a wide range of technology topics, including software, security, operating systems, mobile, storage, servers and data centers, an...	9
7	news.citrixonline.com - Latest Product News | Citrix Online description	-3
8	metricnet.com - Benchmarking, Key Performance Indicators, and Best Practices for Service Desk, Call Center, and Desk... MetricNet provides Service Desk, Call Center, and Desktop Support Benchmarks for IT and Call Center Professionals worldwide. MetricNet has the most c...	8
9	techrepublic.com - TechRepublic - A Resource for IT Professionals TechRepublic helps IT decision-makers identify technologies and strategies to empower workers and streamline business processes. The site delivers a u...	4
10	voicevantage.com	11
11	documents.bmc.com	0
12	mindtheitgap.com - Mind the IT Gap ITIL Training, IT Service Management, ITSM Consulting, ITIL Foundations, toolkits, audits, The Help Desk Audit: Blueprint for Success, The Help Desk A...	0
13	info.abs-inc.com - IT Managed Services Blog | ABS Associates, Inc	0
14	landesk.com - Simplifying IT Complexity | LANDesk	-6
15	metripedia.wikidot.com - An Encyclopedia Of IT Performance Metrics - Metripedia	7

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